Return and Exchange

Last updated: July 20, 2026

We want you to feel confident ordering from MsPineappleCrafts. Please review the policy below before requesting a return or exchange.

Return and exchange window

We accept eligible returns and exchanges requested within 14 calendar days of delivery.

To be eligible, an item must be unworn, unused, unwashed, free of odors and pet hair, and returned in its original condition with all tags attached. Proof of purchase is required.

Starting a return or exchange

Email [email protected] within 14 calendar days of delivery. Include your order number, the item you want to return or exchange, and the reason for your request.

Please wait for our return instructions before sending the item. Returns sent without prior authorization might not be accepted.

Exchanges

We do not process direct exchanges. To receive a different size, color, or style, place a new order and return the original eligible item separately. After we receive and inspect the returned item, we will issue the applicable refund.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. For an authorized return involving a damaged, defective, or incorrect item, MsPineappleCrafts will provide a return label or reimburse reasonable return shipping costs. We recommend using a tracked shipping service because we cannot guarantee receipt of returns lost in transit.

Original shipping charges are non-refundable unless the return is caused by our error.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method. Processing times vary by bank or payment provider.

Non-returnable items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Custom-sized or personalized items
• Gift cards
• Items explicitly marked “Final Sale” before purchase

Discounted items remain eligible for return unless they are explicitly marked “Final Sale.”

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email [email protected] within 14 calendar days of delivery with your order number and clear photographs. We will review the issue and arrange an appropriate replacement or refund.

Questions

For questions about a return or exchange, contact [email protected].

This policy does not limit any rights you may have under applicable consumer-protection laws.